Privacy Policy

Protecting your privacy really matters to us. This policy explains what information we collect and how we use it.

This policy applies to Eleven Marketing & Communications limited, registered company number 07057929. We’ll update this policy from time to time, and we’ll let you know via email if we make any material changes.

What information we collect

Most of the personal data we collect about you will be supplied by you. This information includes contact details such as name, address, email address, phone number, organisation name and job title. You may also supply information to us to help us answer your query.

We may collect additional information about you from public sources such as LinkedIn, including career history, specialisms and interests.

We may collect metadata information, which identifies your computer and tracks your visits and use of our website.

We will use Google Analytics and HubSpot to collect this type of information, to help us assess and improve our website experience. Individuals are not identified during the process of this information.

We may also collect information from our email service providers (MailChimp and HubSpot), including whether you opened our email and what links you may have clicked on.


We use cookies to record your website visits, pages you have visited and links you have followed. This information will only be used to improve the experience that we delivery by improving content and navigation to and from content.

You can block our use of cookies by activating the settings in your browser. Please visit the 
ICO website to find comprehensive information on cookie management and blocking for a wide variety of browsers.

If you choose to block cookies, you may still use our website although your access to some areas of our website may not work properly.

How we use information we collect

We only use your information in compliance with this policy.
Sometimes we may use your information to:

  • Send you company updates and sector news by email
  • Invite you to our events
  • Arrange a meeting
  • Invite you to participate in research
      • Contact you about billing, account management or other admin
      • Send you a Christmas/greetings card
      • Send you information regarding changes to our Privacy Policy or other legal agreements

      How you can make changes to your data

      If at any point you want to access, update or delete your personal data, please contact us by emailing:

      We will respond to your request to access, change or delete your information within a reasonable timeframe and let you know the action we have taken.


      With over 10 years of working with public sector brands and charities, we rely on building strong relationships with our clients and contacts to make our business viable. 

      To keep doing this, we rely on the following interests under the General Data Protection Regulation 2018:

      • To identify and contact existing and potential clients in the relevant job positions to receive information and marketing about our events, products and services
      • To communicate with existing and potential clients by email, phone and post (with consent to do so)
      • To manage the pre-contract and contractual relationship between us and our suppliers, contractors or employees in relation to the performance of a contract

      How long we keep your information for

      We retain personal information that you provide to us where we have an ongoing legitimate business need to do so (for example, as needed to comply with our legal obligations, resolve disputes and enforce our agreements).
      If you have opted in to receive marketing communications from us, we keep your information for only as long as we can continue to verify that it is up to date and still relevant for our purposes.

      Under 16s

      This website is not intended for or targeted at children under 16, and we do not knowingly or intentionally collect personal information about children under 16.
      If you believe that we have collected personal information about a child under 16, please contact us here so that we may delete the information.

      Job applications

      Information you give us as part of a job application will only be used for progressing your application or to fulfil any legal or regulatory requirements.

      Your personal information will be held securely on our servers and if you are unsuccessful it will be deleted 12 months after the process is complete. If you are successful in your job application, we will retain your information in line with our staff employment data protection policy.

      Your contact details will be used to progress your application. We will use other information you provide to assess your suitability for the role you have applied for. 

      You don’t have to provide the information we ask for, but it might affect your application if you choose not to.

      Your rights

      You have several rights under data protection legislation. 

      You can find out more about these via the 
      Information Commissioner’s Office.